Information that we collect
Customer Record: When a User becomes a customer they provide us with their address, email, phone number, and credit card. Users may also provide us with their fax number and company affiliation (together Customer Record).
Inquiries: When a User contacts us we may ask for information that allows us to contact them, validate the seriousness of their inquiry and request specific information related to the reason they have contacted us (User Inquiry Information).
Statistical Information: All of our servers collect statistical information such as Users IP addresses, dates Users visit, computers Users are using, and operating system, among other data (Statistical Information).
How we use information that we collect.
Customer Record: We use the Customer Record to identify Users personally. It is used throughout our business to provide services to Users. Information in your Customer Record will only be shared with third parties if it is necessary to provide Third Party products to you. However, information in the Customer Record related to payments, such as a Users credit card number, is only used to ensure we receive payment for services rendered.
Customer Inquiries: We use Customer Inquiry Information to identify Users personally. It is used throughout our business to provide services to Users. Customer Inquiry Information is shared with third parties in the following circumstances: to identify and fix problems with services we provide when we are not capable of doing so ourselves.
Statistical Information: We do not use Statistical Information to identify Users personally. We use statistical information to operate our hardware and software, diagnose problems and administer our website. We may use aggregate information to modify the products and services we offer based on who is visiting our website, and what they are purchasing.
Tracking Software: We do not use Tracking Software to identify Users personally. We use the information provided by Tracking Software to determine the effectiveness of our marketing programs; improve the functionality of our website; and to collect demographic data about where Users go on our website and how they behave.
Data Retention and security